We welcome comments and have a complaints procedure
Comments: We are registered with the Care Quality Commission (CQC) where you can provide feedback about a service we provide on the CQC webpage http://www.cqc.org.uk/…/1-299…/DDRC%20Wound%20Care%20Limited
Complaints: We hope that the situation never arises, but if you do find yourself in a position where you feel you need to make a complaint about anything we do we would like to help and hopefully resolve the situation as quickly as possible.
In the first instance, please share your concern with either your doctor, nurse or training tutor. If this is inappropriate or fails to get the result you desire please ask to speak to the Centre Manager. Further to this you can put your complaint in writing to our CEO Dr Gary Smerdon.
If all the above fail to satisfy you can contact the Care Quality Commission: CQC South West, PO Box 1251, Newcastle Upon Tyne, NE99 5AU